At FIAMO we aim to provide a smooth and reliable delivery experience for every customer.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding federal holidays.
Orders placed after 5:00 PM EST will be processed the next business day.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Methods & Delivery Timelines
Once shipped, you will receive a confirmation email with tracking details. Estimated delivery times are:
Shipping Time: Typically 3–5 business days
Total Estimated Delivery: Between 4–7 business days
Note: These delivery times are estimates provided by our carriers (USPS, UPS, FedEx) and may vary due to weather, carrier delays, or other factors.
3. Shipping Costs
Standard Shipping: Free for all orders within the United States including Alaska and Hawaii.
4. Payment Methods
At FIAMO, we provide secure and convenient payment options for our customers:
Credit/Debit Cards
PayPal
Cash on Delivery (COD) – available in most regions within the United States
A FIAMO representative will confirm your order by phone before dispatch.
Payment must be made in cash directly to the delivery driver at the time of delivery.
All transactions are processed securely and we never store your full payment card details.
5. Order Tracking
We ship to all 50 US states, including Alaska and Hawaii.
Once shipped, your tracking number will be sent via email so you can monitor your package.
All shipments are insured against loss or damage during transit.
6. Delivery Problems
Wrong or Damaged Items: Items must be reported within 7 days of receipt.
Missing Packages: Contact us if your order has not arrived within 10 business days from the shipping date.
7. Order Edits & Cancellations
You may change or cancel your order within 24 hours of placement. After this window, it will be handled under our Return & Refund Policy.
8. Contact Us
If you have any questions about your shipping, please reach out to us:
Business Name: FIAMO
Email: support@fiamo.store
Phone: +16264449700
Address: 9654 Lower Azusa Rd, Temple City, California 91780, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM